Q: Can you order from stores or websites not listed on MicoStar Mall?
A: Yes, you can. Just fill out the details of the website and items on the request form.
Q: How long does it take for me to receive my order?
A: Goods shipped by air take approximately 10-14 working days to arrive. Rush service could take 7-10 business days while goods that have to be shipped by sea due to their size take approximately 4 weeks for arrival.
Q: If I have received an incorrect item how can I send back?
A: Customers are responsible for entering accurate name of the product, item # or SKU #, quantity, color, size and price before order is placed. We will not be held liable for any mismatch or inaccuracy made by the client.
Orders are non-refundable
Q: Can I make changes to my order?
A: All changes must be made before making any payment, any changes made after the goods are purchased will incur additional fee, such as repackaging fee and shipping fee back to the store.
Q: Can goods be shipped to any city in my country?
A: Goods can be shipped to virtually any city in your country, regardless of the distance.
Q: Can I make a payment for my goods now and pay the balance when I receive them?
A: Unfortunately, all payment including shipping fee must be made at the time of purchase.
Q: What method of payment is accepted?
A: Payments can be made online, bank, ATM machine and by ATM card. All bank payments must be made into our company account which will be provided to you once your order is finalized. Payments can be made preferably in US dollar or the equivalent of your local currency.
Q: Is there a size guide?
Click on one of the size guide links below to view more information
- Footwear Guide
- International Clothing Size Chart
- Childrens Clothing Sizes
- Men's Shirt Sizes
- Men's Pants / Trouser Sizes